코드를 수정하려면 어떤 기능을 사용해야합니까?

Question

내가 그렇게 계속 실행 나던 코드를 어떻게해야 enter image description here

... 나는 아마추어 파이썬에서 간단한 문제 해결사를 코딩하기 위해 노력하고있어하지만 난 이런 일이 발생을 중지하는 데 사용하는 필요한 기능을 확신 사용자가 예를 입력하면?

TxtFile =open('Answers.txt') 
lines=TxtFile.readlines() 
import random 
def askUser(question): 
    answer = input(question + "? ").lower() 
    Split = answer.split() 
    if any(word in Split for word in KW1): 
     return False 
    elif any(word in Split for word in KW2): 
     return True 
    else: 
     print("Please answer yes or no.") 
     askUser(question) 

KW1=["didn't", "no",'nope','na'] #NO 
KW2=["did","yes","yeah","ya","oui","si"] #YES 
print (lines[0]) 

print("Nice to meet you, " + input("What is your name? ")) 
print("Welcome to my troubleshooter") 
#This is the menu to make the user experience better 
shooter=True 
while shooter: 
    print('\n\n1.Enter troubleshooter\n2.Exit\n\n') 
    shooter=input('Press enter to continue: ') 
    if shooter==('2'): 
     print('Ok bye') 
     break 



words = ('tablet', 'phone', 's7 edge') 
while True: 
    question = input('What type of device do you have?: ').lower() 
    if any(word in question for word in words): 
      print("Ok, we can help you") 
      break     
    else: 
      print("Either we dont support your device or your answer is too vague") 

if askUser("Have you tried charging your phone"): 
    print("It needs to personally examined by Apple") 
else: 
    if askUser("Is it unresponsive"): 
     print (lines[0])   
    else: 
     print ("Ok") 
    if askUser("Are you using IOS 5.1 or lower"): 
     print (lines[1]) 
    else: 
     if askUser("Have you tried a hard reboot"): 
      print (lines[2]) 
     else: 
      if askUser("Is your device jailbroken"): 
       print (lines[3]) 
      else: 
        if askUser("Do you have a iPhone 5 or later"): 
         print (lines[4]) 
        else: 
         print(lines[5]) 
      print ('Here is your case number, we have stored this on our system')   
      print (random.random()) 

다음은 참조 용 코드입니다.

편집 : 여기에 문제 enter image description here

그냥 거기에 코드를 종료해야하지만이 나던입니다. 나는 다음은

Answer 1

내가 이동하는 것이 좋습니다 해결할 수있는 방법을 잘 모르겠어요 :

if askUser("Are you using IOS 5.1 or lower"): 
     print (lines[1]) 
    else: 
     if askUser("Have you tried a hard reboot"): 
      print (lines[2]) 
     else: 
      if askUser("Is your device jailbroken"): 
       print (lines[3]) 
      else: 
       if askUser("Do you have a iPhone 5 or later"): 
        print (lines[4]) 
       else: 
        print(lines[5]) 
       print ('Here is your case number, we have stored this on our system')   
       print (random.random()) 

의 다른 부분으로 :이 도움이

if askUser("Is it unresponsive"): 

희망.